Terms of Service

{ "last_updated": "July 30, 2026", "sections": [ { "title": "Acceptance of Terms", "content": "By accessing or using SupportHub One, a service provided by SupportHub AI LLC, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access or use the Services." }, { "title": "User Accounts", "content": "You are responsible for maintaining accurate account information, protecting your login credentials, and all activities that occur under your account. You must promptly notify us of any unauthorized access or suspected security incident." }, { "title": "Subscriptions and Billing", "content": "Certain features of SupportHub One require a paid subscription. Subscription fees are billed according to your selected plan and automatically renew unless canceled before the next billing cycle. Pricing, plans, and available features may change with reasonable advance notice as required by applicable law." }, { "title": "Use of the Services", "content": "SupportHub One provides customer communication, collaboration, workflow automation, CRM, AI assistance, and related services. You agree to use the Services only for lawful business purposes and in compliance with all applicable laws and regulations." }, { "title": "AI Features", "content": "SupportHub One includes AI-powered capabilities that may process customer communications and other content to generate responses, summaries, classifications, and workflow automations. AI-generated content should be reviewed before being relied upon for business, legal, financial, or other important decisions." }, { "title": "Acceptable Use", "content": "You agree not to use the Services to transmit unlawful, abusive, fraudulent, infringing, or malicious content; interfere with the operation or security of the platform; attempt unauthorized access; reverse engineer the Services except where permitted by law; or violate the rights of others." }, { "title": "Customer Data", "content": "You retain ownership of the information and content you submit to SupportHub One. By using the Services, you grant SupportHub AI LLC the limited rights necessary to host, process, transmit, secure, and display your data solely for the purpose of providing the Services." }, { "title": "Intellectual Property", "content": "SupportHub One, its software, branding, documentation, designs, and related intellectual property are owned by SupportHub AI LLC or its licensors and are protected by applicable intellectual property laws. Except as expressly permitted, no rights are granted to copy, distribute, or modify the Services." }, { "title": "Service Availability", "content": "We strive to provide reliable service but do not guarantee uninterrupted availability. Maintenance, updates, third-party service interruptions, or circumstances beyond our reasonable control may temporarily affect service availability." }, { "title": "Limitation of Liability", "content": "To the maximum extent permitted by applicable law, SupportHub AI LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our aggregate liability shall not exceed the amounts paid by you for the Services during the twelve (12) months immediately preceding the event giving rise to the claim." }, { "title": "Termination", "content": "You may cancel your subscription at any time. We reserve the right to suspend or terminate accounts that violate these Terms or applicable law. Following termination, certain information may be retained as required by law, for security purposes, or as described in our Privacy Policy." }, { "title": "Changes to These Terms", "content": "We may update these Terms of Service from time to time. Material changes will become effective after reasonable notice. Continued use of the Services after the effective date constitutes acceptance of the revised Terms." }, { "title": "Governing Law", "content": "These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law principles, unless otherwise required by applicable law." } ] }