Privacy Policy

{ "last_updated": "July 30, 2026", "subtitle": "How SupportHub One collects, uses, and protects your information.", "sections": [ { "title": "Information We Collect", "content": "SupportHub One collects information you provide directly, including your name, email address, company information, billing details, communication content, uploaded files, and account preferences. We also collect technical information necessary to operate, secure, and improve the platform." }, { "title": "How We Use Your Information", "content": "We use your information to provide and improve SupportHub One, authenticate users, process payments, deliver customer communications, provide customer support, personalize your experience, maintain platform security, and comply with applicable legal obligations." }, { "title": "AI Data Processing", "content": "SupportHub One may send selected content to third-party AI providers configured by SupportHub AI or your organization to generate summaries, draft responses, classifications, workflow automations, and other AI-powered features. Data is processed only as necessary to deliver these services and is handled according to the policies of the selected AI provider." }, { "title": "Data Sharing", "content": "We do not sell your personal information. We may share data only with trusted service providers that help us operate the platform, such as payment processors, cloud infrastructure providers, communication services, AI providers, and other integrations that you enable." }, { "title": "Data Security", "content": "We use industry-standard administrative, technical, and physical safeguards designed to protect your information. These safeguards include encrypted connections, secure authentication, access controls, monitoring, and other security practices intended to help protect customer data." }, { "title": "Your Privacy Rights", "content": "Depending on your location, you may have rights to access, update, correct, export, restrict, or delete your personal information, as well as object to certain processing activities. Requests may be submitted using our contact information below." }, { "title": "Data Retention", "content": "We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain platform integrity. Retention periods may vary depending on the type of information and applicable legal requirements." }, { "title": "Cookies and Similar Technologies", "content": "SupportHub One uses cookies and similar technologies to provide core functionality, remember user preferences, improve security, analyze platform usage, and enhance your overall experience. You may manage certain cookie preferences through your browser settings." } ], "bottom_text": "If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact SupportHub AI LLC through our Contact page or email hello@replini.com. This Privacy Policy should be reviewed by legal counsel before production launch to ensure compliance with applicable privacy laws." }