Refund Policy

{ "last_updated": "July 30, 2026", "sections": [ { "title": "Refund Eligibility", "content": "First-time paid subscriptions may be eligible for a refund when a written request is submitted within 14 calendar days of the initial purchase. Refund requests are reviewed based on account activity, service usage, and the circumstances of the request." }, { "title": "Renewals and Recurring Charges", "content": "Subscription renewal payments are generally non-refundable once processed. Customers are responsible for canceling their subscription before the next renewal date to avoid future charges." }, { "title": "Non-Refundable Purchases", "content": "Refunds are generally not available for subscription renewals, partially used billing periods, add-ons, usage-based charges, implementation services, consulting services, custom development, account termination for policy violations, or third-party fees incurred on the customer's behalf." }, { "title": "How to Request a Refund", "content": "To request a refund, contact SupportHub AI LLC through the Contact page or email hello@replini.com using the email address associated with your account. Include your workspace name, purchase date, payment reference, and reason for the request." }, { "title": "Refund Review and Processing", "content": "Approved refunds are returned to the original payment method. Processing times may vary by payment provider and financial institution. SupportHub AI will notify you after your request has been reviewed." }, { "title": "Subscription Cancellation", "content": "You may cancel your subscription through your account billing settings or by contacting SupportHub AI. Cancellation prevents future renewal charges but does not automatically generate a refund. Unless otherwise stated, access remains available through the end of the current paid billing period." }, { "title": "Trials, Promotions, and Coupons", "content": "Free trials, promotional credits, coupons, and complimentary access have no cash value and are not refundable. Any paid subscription that begins after a trial or promotional period is subject to the refund terms described in this policy." }, { "title": "Payment Disputes", "content": "Before initiating a chargeback or payment dispute, please contact SupportHub AI so we can investigate and attempt to resolve the issue. This does not limit any rights available to you under applicable law." }, { "title": "Changes to This Policy", "content": "SupportHub AI LLC may update this Refund Policy from time to time. Changes will apply prospectively and will be reflected by the last updated date shown on this page." } ] }